+43%
On top of every paycheck
Benefits make up 30% of what US private employers spend per hour worked, which adds about 43% on top of wages.
Source: BLS Employer Costs for Employee Compensation, June 2026
Offshore sales, customer support and back-office teams in Morocco
Your next great team
is already in Casablanca.
Hand us your sales, support or back-office work. We recruit, train and manage a dedicated team in Morocco that works your hours, live within four weeks, for a fraction of what the same team costs at home. It's how Glo3D doubled its revenue.
Free staffing plan and monthly cost in 2 business days · No-cost replacements
- Casablanca
- --:--
- Toronto
- --:--
- New York
- --:--
- Los Angeles
- --:--
2×
Revenue for Glo3D after Nexus took over operations, from sales to support
4weeks
From first call to a trained team working live
4languages
English, French, Arabic and Spanish on the same floor
~60%
Typical saving per seat against a fully loaded domestic hire*
Nexus MGTM at a glance
Nexus MGTM is a Casablanca-based company that recruits, trains and manages dedicated sales development, customer support and back-office teams for companies in the United States and Canada. Each client gets its own team, supervised daily by a Nexus team lead and working the client's hours, for one monthly rate per team member.
- Headquarters
- Casablanca, Morocco
- Clients
- Companies in the United States and Canada
- Services
- Sales development (SDR), customer support, back office and operations
- Languages
- English, French, Arabic and Spanish
- Time difference
- 4 to 5 hours ahead of New York and Toronto
- Time to launch
- About 4 weeks from first call
- Pricing
- One monthly rate per team member
- Results
- Glo3D (Toronto) doubled revenue after handing over sales, support and operations
Hiring at home is slow, expensive and risky.
Every domestic seat carries salary, payroll taxes, benefits, recruiting fees, desk space and the cost of replacing people who leave. A managed offshore team moves all of that off your books. And it's no longer only about cost: Deloitte's 2024 Global Outsourcing Survey found that access to skilled talent and agility now sit alongside savings as the reasons companies outsource.
$4,700+
To hire one person
That's the average cost per hire before the new person has handled a single customer, and you pay it again every time a seat turns over.
Source: SHRM benchmarking
40%
Of SDRs leave each year
Median SDR attrition hit 40% in 2024, and each replacement takes about three months to ramp up.
Source: The Bridge Group, SDR Metrics Report 2025
Figures and sources checked October 2026.
Compare the cost
Pick a role and a team size to compare a domestic team with a fully managed Nexus team.
Estimated annual saving
$449,411
62% less than hiring the same team at home
Every month you wait costs about $37,451
Case study · Glo3D, Toronto
We ran everything from sales to support. Revenue doubled.
Glo3D builds 360° imaging and virtual-showroom software for car dealerships. It handed Nexus MGTM its day-to-day operations, and one team in Casablanca took over sales, support and operations. Glo3D's leadership stopped running the desk and went back to growing the business.
Revenue, indexed
1.0×
Before NexusNexus team goes liveToday
- 01
Sales
Prospecting, qualification and follow-up with dealerships, run by a dedicated desk straight into the pipeline.
- 02
Customer support
Tickets, chat and calls answered by agents trained on the product and the dealers who use it.
- 03
Operations
The back office, admin and day-to-day processes that keep orders and accounts moving.
- 04
Management and reporting
A Nexus team lead supervises the desk and reports the numbers every week, so Glo3D's leaders review results instead of managing each person.
The chart shows the shape of the result, indexed to Glo3D's revenue before Nexus.
Why US and Canadian companies outsource to Morocco
Morocco has spent two decades building a services economy for international clients. It has a young, university-educated, multilingual workforce, government-backed business parks, and a time zone that works with yours. Kearney ranks it the second most attractive services location in Africa.
Your hours, covered
Loading your overlap…
Toronto officeNexus team
Nexus team
now
Time zone
Since September 2026, Morocco runs on GMT all year. That puts Casablanca 4 to 5 hours ahead of New York and Toronto, close enough to cover your whole day or clear the queue before you open.
Languages
Around 13.5 million Moroccans speak French, and English skills are improving faster than anywhere else in North Africa. One team can give bilingual support to Québec and the rest of Canada.
Graduates
Moroccan universities produce around 190,000 graduates a year. Many of them see customer-facing work for international companies as a long-term career.
An established industry
148,500 people work in Morocco's offshoring sector for more than 1,000 international companies, and it brought in a record 26 billion dirhams in exports in 2024.
Direct flights
Royal Air Maroc flies nonstop to New York, Toronto, Montreal, Washington, Miami and Los Angeles. New York is about seven hours away, an overnight flight.
Lower turnover
These are sought-after jobs in Casablanca, so the people who learn your business tend to stay. That means less retraining and steadier quality for your customers.
Outsourced sales, support and back-office teams, fully managed
Sales development
Prospecting, qualification and meeting booking into your calendar and your CRM. Scripts and sequences built with you, then tested against real call volume.
Customer support
Tickets, live chat, email and voice, worked to your response targets by agents trained on your product first.
Back office & operations
Data entry, order processing, billing and scheduling, run by a dedicated team that follows your procedures.
Recruiting & training
We source, interview and onboard every person, and replace anyone who isn't working out. Hiring risk stays with us.
Supervision & QA
A team lead sits with the desk daily, scores work against an agreed rubric and coaches the gaps.
Reporting
Weekly numbers on volume, response time, resolution and output, in the format your leadership already uses.
From first call to a working team in four weeks
Week 1
Scope
We agree the roles, volume, hours of coverage and the targets the team will be judged on.
Week 2
Recruit
We shortlist and interview candidates against that scope. You meet the finalists if you want to.
Week 3
Train
Product, tooling and process, taught from your documentation and shadowed until quality holds.
Week 4
Go live
The team starts under our supervision, with weekly reporting and a monthly review of the numbers.
How Nexus compares with hiring at home or using freelancers
| Criteria | Hire at home | Freelancers | Nexus MGTM |
|---|---|---|---|
| Cost per seat | Highest | Low, unpredictable | Low, one monthly rate |
| Time to a working team | Months | Weeks, one at a time | About four weeks |
| Recruiting & training | Your team does it | You do it, repeatedly | Handled by us |
| Daily supervision & QA | Your managers | None | On-site team lead |
| If someone isn't a fit | Restart hiring | Start over | We replace them |
| Dedicated to your business | Yes | Rarely | Yes, your team only |
The 4-Week Team Launch
Everything a working team needs, in one monthly rate
Recruiting and interviews
We source and screen candidates, and you meet the finalists. At home that's about $4,700 per hire, every time a seat turns over.
Training on your product
Built from your own documentation and shadowed until quality holds. At home a new SDR takes about three months to ramp.
A team lead on the floor
Daily supervision, QA scoring and coaching. At home that's another salary.
Payroll, benefits, office and equipment
All handled in Casablanca. At home benefits alone add 43% to every paycheck.
Weekly reporting and a monthly review
The numbers your leadership already reads, without anyone on your side compiling them.
Free replacements
If anyone isn't working out, we replace them at no cost, as often as it takes.
Questions about outsourcing to Morocco
If your question isn't here, ask us on the call.
We replace anyone who isn't working out at no cost, as often as it takes. You also see the numbers every week and review them with us every month, so problems surface early and get fixed.
A 30-minute scoping call, a few hours in week one sharing your documents and tool access, and an optional hour to meet the finalists. After launch, you read a weekly report and join a monthly review. A Nexus team lead manages the desk day to day.
We hire for fluent English, and French for Québec, then train the team on your product and your tone. The team lead scores calls and chats against your standards every week, and you review the team's work during training before anyone goes live.
Yes. The people we hire for you work only on your account, in your tools and to your procedures. We don't rotate them between clients.
A Nexus team lead sits with your desk every day, scores work against a rubric you agree with us, and coaches on the gaps. You get weekly reporting and a monthly review of the numbers, so you manage outcomes rather than individuals.
Yours. Shifts are set around your business day and your customers' time zones. Casablanca is only 4 to 5 hours ahead of the East Coast, so we can also start before you open and clear the overnight queue.
We replace them. Recruiting, onboarding and replacement are part of the service, so the hiring risk stays on our side of the contract.
Your team works inside your systems under the access rules you set. We sign confidentiality agreements and align with your security requirements during scoping.
One monthly rate per team member that covers salary, recruiting, training, supervision, QA, office and equipment. Send us the role, the volume and the hours, and we'll come back with a staffing plan and a monthly cost within two business days.
Let's build your team in Morocco
Tell us the role, the volume and the hours you need covered. Within two business days you'll have a staffing plan and a monthly cost, free and with no obligation.
- 1A 30-minute call to understand the work
- 2A staffing plan and monthly cost within two business days
- 3A trained team working live in about four weeks
Prefer email? contact@nexusmgtm.com